Customer Relations Executive/s
The Job requires skills to ensure that client relationships are managed
efficiently and effectively.
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Ensure information pertaining to the account is provided to the customer
on a timely basis and that the information provided is accurate.
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Interact with the client for
obtaining feedback relating to services provided by the company.
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Act as a one-point contact for the
customers through telephone, email, webchat and be part of a team
provididng call support management system.
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Suggest value additions in services
provided, Follow up with the concerned groups, collate and comile the
information required and present it.
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Required qualifications:
Smart Graduate / MBA from Recognized University / Institute with minimum 6
months work experience, preferably in Customer Bank, Credit Card
Servicing, or Travel Agency and handling a large customer profile of
retail clients. Excellent command over written and spoken English is
a must.